Franklin County residents can now text to 9-1-1 in an emergency

After more than two years of work and cooperation between the county and its jurisdictions, Franklin County residents can now send text messages to 911 dispatchers - with one very key caveat. “If a person has the choice between calling or texting 911 centers throughout Franklin County, please call if you can and text if you can’t,” said Franklin County Commissioner Marilyn Brown, who chairs the county-wide 911 Planning Committee. “Calling is better than texting because emergency dispatchers can get more immediate answers to questions from callers, listen for distress in voices, and learn background information that could assist first responders in a potentially life-threatening emergency.” Learn More >